Roles & Responsibilities

• Spend analysis for allocated categories. Consolidation of demand/requirements across business lines
• Keeps abreast with supplier market trends, innovations to identify changes in balance in buyer-supplier power
• Develops strategic supplier base for the assigned categories which creates a sustainable competitive advantage for Kama
• Defines and implements category strategies in close alignment with the Procurement Head
• Develops yearly negotiation calendar and conducts price discovery exercises.
• Executes sourcing processes- sends RFI/RFQ, conducts auctions, leads price negotiations and finalizes contracts
• Utilizes multiple sourcing levers (Supplier costing, value engineering, consolidation etc.) to extract maximum value (price, quality and timeliness). Ensures TCO comparison for all purchases
• Updates/maintains legal frame/rate contracts (contract management)
• Responsible for supplier management processes (e.g. qualification, selection, evaluation, development, classification), Conduct supplier evaluations to develop the best suppliers and ensure transparency
• Support compliance with relevant legal obligations relating to the goods, services or works to be purchased, e.g. environmental/health and safety legislation

Qualifications

• Bachelor’s degree
• 7-10 years’ experience in a Procurement / strategic sourcing role(s), preferably in FMCG sector
• Good understanding of strategic sourcing practices, experience in running e-rfx, e-auctions (preferable)
• Good understanding of supplier market landscape
• Good knowledge of MS-Excel
• Excellent written and verbal communication skills

Details:

• Profile: CRM Manager
• Experience: 4+ years
• Background Essentials (in order of preference)
  1. CRM & Loyalty
  2. Data Analysis
  3. Beauty industry experience
• Background Preferences: Similar profiles from retail / beauty / mall industry: Lifestyle, M&S, Shoppers Stop, Estee Lauder, Body Shop, Kiels, etc.

Broad kra’s:

• Key deliverables:
  • Driving next purchase
  • Reducing time-gap between purchases ie getting past buyers to come back faster
  • Reducing dormancy of the CRM base
  • ROI of all CRM activities
• Develop CRM plan as a layer to the marketing plan: Designing & Executing the CRM communication calendar ie What goes out on which channel (SMS, Mail, SM, etc..) and when
• Design the CRM communications structure: Devising strategies for Managing & Mapping customer journeys
• Loyalty Program:
  • Responsible for design & delivery of the Program: member benefits & experiences
  • Financial performance against budget: P&L and ROI
  • Conceptualize member enrollment, retention & engagement initiatives basis analytics,
  • insights and customer & store feedback
  • Develop & effect marketing & brand campaigns: ATL, BTL, Digital, Collateral, Events
  • Leverage Loyalty bases to drive incremental business

Essential Skills:

• Ability to analyze data & undertake data driven decisions
• Interpersonal skills
• Advanced presentation skills
• Understanding of retail (desired not essential)

Roles & Responsibilities

The External Supply Chain manager is responsible to manage the external sourced supply chain of all India based Contract manufacturing sites to ensure uninterrupted supply of all assigned SKUs. This role is responsible for commercial negotiations, developing and implementing sourcing strategies, managing 3P suppliers’ relationships and performance and financial benchmarking and cost reduction initiatives. This person will act as a virtual plant managers and responsible any new product introduction , customer service , cost and compliance of 3P suppliers

Key responsibilities –

Ensures uninterrupted supply of all assigned contract manufacturing SKUs through accurate forecasting , planning , scheduling , ordering and supplier coordination

Works with CMO and partners to resolve the supply and quality issues

Negotiates favorable supply arrangements and contracts to achieve supply security and cost advantage.

Lead the project of 3P supplier’s consolidation and tech transfer without any quality and customer service issues.

Closely track the RM and PM stocks @ 3P locations and ensure no write off during product transitions

Coordinate with KAMA Planning team and CMs to assure that production and shipment plans have been met.

Monitor short- and long-term capacity at CMs and take initiatives to address potential hotspots in advance.

Ensure that all projects at CMs, such as capacity expansion, machinery and facility improvements etc. are managed well without causing impact to service.

Contract Manufacturing improvements

• a Assess and validate CM capabilities, provide recommendations as necessary and align action plan with CMs / internal departments to address issues.
• Together with CMs, identify improvement areas in supply chain processes, production and logistics that could potentially improve efficiencies and reduce cost.

Qualification of new CMs and New Product Commercialization

• Identification of new CMs when required and be a leading member of team for qualification of new CMs
• Support set up and startup of new manufacturing facilities, supply chain processes etc.
• Coordinate all NPD activities related to CM area and ensure that launch timings are met.

Working Relationships:

• Report to: Supply Chain head (India)
• Supervise India SC CM Operations team Coordination : Local Product Supply team, Marketing team, RnD , KAMA planning team and Procurement team

Qualifications

• Bachelor degree in applicable field (Supply Chain , Logistics , Engineering, Business or preferred), MBA or Graduate level SCM degree is preferred
• Min 8-10 years experience manu¬facturing environment, preferably in production/ planning/supply chain/procurement, of which minimum 5 years in managing third party contract manufacturers
• Experience in FMCG business is a plus
• Strong business acumen and proven leadership, interpersonal and people management skills
• Strong analytical and problem-solving skills and a proven track record in cost improvement. Lean / Six Sigma certification is an advantage.
• Project and change management experience are desirable
• Excellent communication skills with a strong command of spoken and written English

Job Location : Coimbatore